Skip to Main Content
đź’ˇ Share your Ideas!
Status Future consideration
Workspace Case Management
Categories Case
Created by Julie Hofmann
Created on Jan 12, 2024

Ability to check for duplicate social BEFORE you create a case

Upon case creation, we need the ability to check for duplicate social before creating a case. This helps prevent creating duplicate cases. Currently this feature is only available after you have created a case causing issues especially when you have automatic case numbering turned on.

  • Attach files