Users who either run their own Aftercare programs or utilize a third party to handle reaching out to families (i.e., Circle of Friends, Domanicare, etc.) have reports set up to pull contact information for Informants, Family & Friends, and/or other roles selected. Often these "programs" are sending Text Messages to the contacts listed on the report.
Currently, there is no way to identify in reports whether a Primary, Secondary, or Other Phone is selected as "Home," "Mobile," or "Office." Meaning the program/entity sending Text Messages just has to send to ALL phone numbers listed in the report and some may get rejected if not a Mobile phone.
Possible Solutions:
Add a Phone Type Filter on Advanced Filtering tab when Cases or Family & Friends is selected for "Rows show results for."
AND/OR
Add a column to pull Phone Type on User Reports when "Rows show results for" has either Cases or Family & Friends selected.
Providing this information in these reports would help users and their other entities identify more reasonable results when needing to Text Message families for Aftercare Follow-up.
Kaylan Johnson
