Users have the option to un-check Pre-Need case type in the Case Information sidebar after selecting the At-Need case type. However, this removes the At-Need Conversion Date from the Case Information sidebar, leaving no way to tell it originated as a Pre-Need case and also removing a filter ability for reporting and Case Listing.
Change Request: keep the At-Need Conversion Date even if Pre-Need case type is unselected, which will maintain the integrity of the Pre-Need to At-Need Cases system report specifically.