đź’ˇ Share your Ideas!
The ability to text families through Passare would be awesome! Many families like to communicate this way but many funeral directors choose to not provide their cell phone numbers. If we had this ability through Passare that would be excellent and a huge value add.
Passare has a great way for a funeral director to collaborate with many members of a family but relies on email or texting for a single staff member to receive the communication back. A group message area in the Planning Center would be much more "collaborative" and relieve directors from checking/forwarding texts and emails on their time off.
I believe it is imperative that the Messaging with the family be changed in the Collaboration Center. Currently if we try to communicate with a family through the Collaboration Center they have know way of knowing we have sent them anything unless they happen to go into the Collaboration Center. It makes messaging completely useless in my opinion. We also do not want our directors giving out their personal cell phone numbers to our families to communicate with them.
Passare has the family's email address. Just like we can get a message thru our email by setting up our alerts properly that the family has communicated with us, the family should be able to receive an email that we are trying to communicate with them. It would also be ideal to be able to notify them on their cell phone number as well. Many other systems that other businesses use has this capability.
Being able to communicate completely through the Collaboration Center with the family also allows us to have a record of all communication. The family and the funeral home would benefit from this change dramatically. Thank you.