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Status Shipped
Workspace Case Management
Categories Case Identifier
Created by Daniell Jara
Created on Sep 21, 2020

Allow for Multiple 'Auto-incrementing Numerical Sequence' Case Identifier Segments within a Template

User Story

When creating a Case Identifier Template, I want to keep count of how many cases I've created during the current year, as well as the number of cases that I've created since the beginning of time, within the template. I have the ability to add two Auto-incrementing Numerical Sequence sections; however, they show the same output, which is not how I expect the feature to work.

Requirements

Current behavior: When a user adds a new Case identifier Template, they can add multiple Auto-incrementing Numerical Sequence segments to a template. Those segments show the same output. Meaning, if an update to the count occurs on one segment, the other segment(s) will reflect the same change and have the same output (see Screenshot 1)

New behavior: When a user adds multiple Auto-incrementing Numerical Sequence segments to a template, those segments should keep independent counts. Meaning, that an update to one segment will not affect the other Auto-incrementing Numerical Sequence segments within the same template (see Screenshot 2)

  • Any existing templates with multiple Auto-incrementing Numerical Sequence segments will not be affected by this change, until they are edited or their values are changed.

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