Customer Experience: Currently Passare's Sales Tax is setup to tax by item. In Connecticut they tax based on the Total Taxable Amount at a tiered basis. The customer is taxed on anything over $2500. Passare's current setup for taxing does not support Connecticut's Tax Situation.
i.E. Family spends $5000 on Taxable Items, they are taxed on $2500 of that total amount. So $5000-$2500= $2500(6.35%) = $158.75 Total Tax.
I pointed this out to Passsare when we first went live two years ago and AM STILL WAITING on the correction. I asked their owners accounting team how sales tax is to be calculated in most areas of the USA (per item is rarely ever used). I also asked how they think WalMart calculates sales tax. They concurred that it is based on the sum of taxable items and not to calculate per taxable item then sum the tax. We have customers or people we have provided hand written preneed quotes to and we cannot explain this tax discrepancy - we look STUPID.