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Status Not being considered
Workspace Planning Center
Created by Product Team
Created on Feb 21, 2020

Allow all communication (messages, emails, notes) with family to be tied within the case

As a user, it would be helpful to be able to tie all our communication with the family to the case. So when we pull up the case, we can see all forms of communication (such as emails, messages, etc.) we have had with the family.

    Jun 30, 2020

    Looking at this, this is not something we think we'll be able to do. Communication will be able to be tracked via notes on a case, and in the future, notes will be more easily visible from any page within a case, but we don't plan to integrate with any email providers to provide that level of detail.

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